Relocation & Back Office Representative

Teleperformance Spain is looking for a Relocation and Back Office Representative with French and Spanish

Purpose of the role:

The Relocation team takes care of customers who would like for their existing fleet of corporate instruments to be moved to a different location. Since our client instruments are technologically complex, they need to be uninstalled, dismantled and reinstalled by specifically trained engineers. The transport needs to be managed by a logistics company with expertise in packing and moving sensitive equipment and the new location needs to be prepared accordingly. Our client offers their customers all these services as a package deal or per demand service.
 
As a Relocation Agent, you will deal with the following tasks:

• Analyze and categorize relocation requests according to their geographical location, complexity and urgency
• Inform the responsible Sales representatives to get support in getting additional information when necessary
• Use SAP CRM and an array of other tools to identify the exact product numbers of all machines that need to be moved
• Contact our client's logistics partners and provide them with weights and dimensions of the customer fleet to get availability and quote on the transport required
• Contact Original Equipment Manufacturers to get a quote on uninstalling and reinstalling of Third party machines if such are included in the relocation
• Get necessary customs clearance documentation for relocation outside of the EU 
• Analyze and choose a logistics offer
• Analyze and accept the Original Equipment Manufacturer offer
• Prepare an official offer and send it out to responsible Service Business Manager for approval using current price lists
• Once approval is granted, share it with the responsible Sales representative to send to customer 
• Prepare Third Party PO for external partners such as logistics partners or third party vendors

Requirements

• Experience on data management, quality and cleaning
• Native/advanced level of French and Spanish
• B2 level of English or higher.
• Experienced user in CRM.
• Good verbal and written communication skills in appropriate language.
• Motivation & personality for seeking customer satisfaction and resolution.
• Ability to take initiative, prioritize, and manage time effectively.
• Candidates must be located in Spain.

Benefits

• A full-time position with working hours from Monday to Friday from 9am to 6pm.
• Remote work
• Salary: 20.200€ gross/year + 1.800€ gross/year attendance bonus.
• Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
• Considerable investment in employees and their career development (including product, sales, and personal skills development trainings).

A diverse and inclusive culture built on human values. We deliver an outstanding customer experience at every opportunity as a result of our commitment, passion, and dedication to excellence.

Be part of something bigger than just a job

We attract and retain the best people in the industry because we believe in providing an inclusive, supportive, and inspiring work environment for our teams around the world.

Become part of a world-class team

At Teleperformance, we believe that good is never good enough. That’s why we’re so committed to building the best teams and helping each employee achieve their full potential. Like these athletic champions, we are inspired to be the very best.

We value employee well-being

We know that happier, more satisfied employees perform better.

• We welcome and accept. Come as you are because we believe in you. There is beauty and strength in our diversity.
• We believe in the powe of people. Our people fuel innovation and bring human empathy and understanding to all that we do.
• We inspire and motivate. We inspire and motivate people to achieve more and make their mark on our business.

Ready to join our team?